Cancellation Policy

By making your reservation, you agree with the mentioned cancellation policy corresponding with the ratecode you reserved and the inability of refunds or modification of your reservation/dates etc .This includes Force Majeure, which means: (natural) disaster, fire, war and terrorism, strikes, riots, cancellation of flight/train/bus/boat, pandemics, government regulations, labour disputes, unfavourable weather conditions or other exceptional and catastrophic events, circumstances or emergencies that make it impossible to stay at our hotel.

Please keep in mind that the responsibility for correct dates, number of guests, room type, and any errors made during the booking process lies with the booker. We cannot make any exceptions regarding our cancellation policies and fees.

In case you have booked the Non Refundable Rate and you do not agree with the cancellation policies written in this confirmation, you are able to cancel your reservation without penalty within 24 hours after making your reservation.

In case you have booked the Flexible Rate, you are able to cancel without penalty 5 days (120 hours) before your arrival date (please note: The day starts at 0:00)
Please note: in case you made your reservation before January 2, 2024, the Flexible Rate and the cancellation time before arrival is: 48 hours (2 days) before arrival.


Taxes
All rates published on our website are including 9% VAT, however excluding Citytax (12,5% of the roomrate).


Flexible Rate
You can cancel or modify Flexible Rate reservations free of charge up to 120 hours (5 days) before the day of arrival. Please note that the day of arrival starts at 0.00 a.m. local time.
In the event of a late cancellation or NO SHOW, the total price of each unused room will be non refundable. The hotel will hold your room & reservation until 7 a.m. on the day after your planned arrival, after which the reservation(s) will be cancelled without refund.
Please note: in case you made your reservation before January 2, 2024, the Flexible Rate and the cancellation time before arrival is: 48 hours (2 days) before arrival.

Non-Refundable Rate
When booking the Non-Refundable Rate, the reservation will be charged after the making of your booking.
With Non-Refundable reservations it is not possible to receive a refund when cancelling your reservation or to modify your reservation.

Cutting short your stay
No refund is possible when your stay is cut short.


What time is meant by 'free cancellation is possible up to 120 hours (5 days) before the day of arrival, where the day of arrival starts at 0:00 a.m.?
You can cancel free of charge (for bookings that apply) up to 120 hours (5 days) before the arrival date, this day starts at 0:00 local time (CET: Central European Time).

What is a Non-Refundable reservation?
This is a reservation where the overnight costs are charged directly to your credit card and which can subsequently no longer be canceled or changed.

Why should I opt for a Non-Refundable rate?
Because you waive flexible cancellation (Flexible Rate) and the reservation will be charged immediately, we give you a 10% discount! The Non-Refundable rate is therefore always the most advantageous rate available.

Cancellationpolicy regarding pre-booked Breakfast
In case you booked including breakfast, the cancellation policy mentioned above also applies to your breakfast reservation.
 

Groups
24 hours after booking, 100% of all room nights must be paid. The payment becomes Non Refundable.
When making a reservation of 4 or more rooms, the Flexible Rate is converted to the Non Refundable Rate 24 hours after making your booking. The full amount of your reservation will be charged to your creditcard. No refund is possible.* Groups: Every booking of 4 rooms or more.


Discountcodes
A discountcode can not be applied to excisting reservations and is only valid by filling in the discountcode and making a reservation on our website www.hotelaalders.nl

Cancellation policy regarding the Covid-19 Pandemic
As the current Covid-19 pandemic and risks are globally known for over 2 years, it is within reasonable knowledge that when making your reservation the cancellation policy will be maintained. Therefor it is not possible to modify your reservation or to receive a refund when booking our Non Refundable Rate or within 120 hours before arrival when booking our Flexible Rate.